Office Alley - A Little Bit About Them...

Contact Office Ally

Phone: (360) 975-7000

Fax: (360) 896-2151



Mailing Address:
PO Box 872020
Vancouver, WA 98687

1300 SE Cardinal Court Ste 190
Vancouver, WA 98683

Office Ally’s Products & Services

Electronic Health Records

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For only $29.95 per month/provider, Office Ally™ offers a Comprehensive Electronic Health Records Program that allows healthcare providers to spend more time with patients and less time on paperwork.

Say goodbye to complicated, expensive EHR packages!

We believe an EHR solution should empower providers to be more effective and streamline your workflow. Office Ally offers a solution that lets you document and report data required for value-based incentive programs quickly and efficiently for Meaningful Use and MACRA/MIPS.

EHR Features and Benefits:

  • Submit to over 5,000 payers
  • Customizable Design & Fast Implementation
  • Free set up and training
  • Customizable for all specialties
  • Increase your HEDIS Numbers
  • Capture Pay-for-Performance Monies
  • Real Time Results Reporting
  • ePrescribing (Electronic Prescribing)
  • Order and Receive Lab Results online
  • Fully integrated with Office Ally’s Practice Mate™ systems
  • Customizable SOAP notes guidelines

Learn how Office Ally's Certified EHR can help you comply with MACRA/MIPS This Complete EHR, EHR 24/7™ is 2015 Edition compliant and has been certified by an ONC-ACB in accordance with the applicable certification criteria adopted by the Secretary of the U.S. Department of Health and Human Services. This certification does not represent an endorsement by the U.S. Department of Health and Human Services or guarantee the receipt of incentive payments. Office Ally’s EHR 24/7™ is available for a flat monthly fee with the option to add eRx for no additional cost. Click here for more info.

Practice Mate

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Successfully manage your practice from anywhere, at any time, with all the tools you need within an interface that is easy to learn and simple to use.

Access to your practice information 24 hours a day, 7 days a week. Practice Mate is a FREE software full of useful features and benefits that will help organize & grow your practice. With Practice Mate™ you are entitled to our FREE claims submission service. Send to over 5,000 insurance companies free of charge!

Practice Mate Features & Benefits:

  • Submit to over 5,000 payers
  • No contracts to sign
  • Free set up and training
  • Use your existing Practice Management Software
  • Free Customer Support
  • Free Online Claim Entry – No Software to Purchase
  • Detailed Summary Reports
  • Practice Management Software Package
  • Online Patient Eligibility Checking

Office Ally Clearinghouse

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Office Ally is a full service clearinghouse offering a web-based service where providers can submit to Participating Payers for FREE*. Our Online Claim Entry tool allows you to create CMS1500, UB04, and ADA claims on our website; or use your existing software to create and submit claims electronically.

If you can print a claim, you can use Office Ally! Simply put, you send the claims to a file instead of the printer. Then you log into the Office Ally web site and with a few mouse clicks, the file is in our hands.

You will receive an e-mail confirmation immediately and then automatically one hour later, we will notify you that your file has completed processing. We prescrub all fields on the claim & you are able to correct any rejected claims right on our website.

Clearinghouse Features & Benefits:

  • Submit to over 5,000 payers
  • No contracts to sign
  • Free set up and training
  • Use your existing Practice Management Software
  • Free Customer Support
  • Free Online Claim Entry – No Software to Purchase
  • Detailed Summary Reports
  • Practice Management Software Package
  • Order Labs Online
  • Online Patient Eligibility Checking

Patient Ally

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Patient Ally is your FREE, internet-based, Personal Health Record management system that enables you to manage your medical records and communicate with your healthcare providers.

Secure access 24/7/365 to your Personal Health Records! As a patient, going through the process of seeing a doctor can be quite cumbersome. Every new doctor you visit, whether it is a dermatologist or just a general doctor, involves re-filling out paperwork. Sometimes, you may have to go back to the doctor’s office to fill out additional information, or to retrieve results. Patient Ally offers a solution to this by saving all of your records online.

Patient Ally Features and Benefits:

  • Schedule/cancel/change appts. with your physician(s) online
  • Communicate with your physician(s) online
  • Request/view lab results (provider must use Office Ally’s EHR 24/7)
  • Allow patients to schedule/cancel/change appointments
  • Allow patients to communicate securely with the provider’s office
  • Allow patients to receive/share lab results (EHR 24/7™ users only)
  • View healthcare documents and healthcare team

Intake Pro

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How Intake Pro Works

The Intake Pro service allows your patients to complete intake forms and even sign documents on an intake device.

The information can then be automatically populated into your Practice Mate™ and EHR 24/7™ account; eliminating a considerable amount of work for your front desk staff.

Patients can also complete their intake forms at home before their appointment through Patient Ally™

AxiaMed Credit Card Processing

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Easily accept credit card payments directly through Office Ally!

Office Ally and AxiaMed have teamed up to provide you the best integrated credit card payment processing and reconciliation solution. You can now streamline your organization's workflow by using integrated payments with AxiaMed - a healthcare payment technology company.

ogether, Office Ally and AxiaMed make processing patient responsibility simple. With integrated payments, your practice will get paid faster, reduce A/R days, and collect more revenue at the point of care. Transactions processed through AxiaMed are automatically posted to your patient account ledger in Practice Mate, eliminating double entries and helping to save your organization time and money.

Key Features and Benefits:

  • Enable your office to set up recurring payment plans for patients, driving incremental sales
  • Allows patients to pay their bills online through their Patient Ally account
  • Accept EMV cards, ApplePay, AndroidPay, and SamsungPay
  • Payments post automatically to the ledger, eliminating manual errors
  • Process credit payments, refunds and voids directly from Office Ally
  • Increase your practice's incremental sales

OA-Rx Prescribing

Tired of your expensive e-Prescribing program?

Try OA-Rx, it's FREE! Office Ally offers an e-Prescribe module, OA-Rx. This web-based module has been designed to seamlessly integrate into Office Ally’s Practice Mate and EHR 24/7 applications.

OA-Rx allows Providers to:

  • Create, electronically transmit, or print prescriptions
  • Reply to renewal requests
  • View formulary alternatives
  • Identify drug and allergy interactions
  • View patient eligibility for prescription benefits

An added feature of the OA-Rx module is the prescriber’s ability to send prescriptions for scheduled medications electronically to pharmacies in a certified, safe and secure manner. Click here to view Office Ally's EPCS Certification Letter.

Streamlining the delivery method of these sensitive prescriptions will:

  • Increase patient satisfaction
  • Improve prescriber workflows
  • Combat fraud and abuse

Medication Samples

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The samples you want & the medications your patients need. Available 24/7 at no cost to you!

Your patients will thank you!

Samples get your patients started on treatment faster.

Many Samples, one site. No more visiting multiple sites to request samples. Do it all right here. You call the shots. Request only what you need, when you need it.

Reminder Mate

Save time and money by preventing missed appointments and no shows!

Key Features & Benefits:

  • Fully automated patient appointment reminder service.
  • Patient responses (confirm, cancel, and reschedule appointments).
  • Save countless hours and dollars spent reaching out to patients.
  • Send multiple reminders at various intervals defined by you.
  • Set patient-specific reminders and increase the chances of people showing up on time.

Reminder Mate supports 16 languages:

  • English, American
  • Chinese, PRC
  • Danish, Denmark
  • Dutch, Netherlands
  • Finnish, Finland
  • French, France
  • German, Germany
  • Italian, Italy
  • Japanese, Japan
  • Korean, Korea
  • Norwegian, Norway
  • Polish, Poland
  • Portuguese, Portugal
  • Russian, Russia
  • Spanish, Mexico
  • Swedish, Sweden

Plans starting at just $29.95 per month.

Real Time Transactions

Office Ally offers real time eligibility checking services for a large number of commercial and government payers to help providers streamline their patient care administrative process. Eligibility results are immediate, easy to read, and contain important co-pay and deductible information. These services will allow you to determine whether a patient is eligible and what their benefits are before they even step foot into your office. No more waiting on hold with a payer or dealing with automated IVR phone systems to check a patient’s eligibility benefits; saving you time and money.

Real Time Eligibility & Real Time Claim Status.

Office Ally works with hundreds of Professional & Institutional, Dental, Worker’s Compensation, Lab Interfaces, HIE and Immunization Registries.

Click here to view our Real Time Eligibility Payer List.

Auto Statement Mailing

Statement Auto-Printing and Mailing.

Office Ally has partnered with The PLD Group to offer Statement Auto-Printing and Mailing services. One of the most important tasks in your organization is to ensure statements are processed, printed, and mailed in a timely manner. We know that spending countless hours processing billing statements keeps you and your staff from focusing on the most important element of your business: taking excellent care of your patients.

Key Features and Benefits:

  • No Set Up Fee! No Minimum Quantity! Ever!
  • Save money from the start with our services.
  • Statements are address-cleansed, ensuring your patient statements are delivered correctly and in a timely manner.
  • Improves your incoming cash flow.
  • Statements are printed and mailed within 12 hours - compared to the 24-48 hours it takes for other services to do the same! Allows your team to spend time on more important tasks.
  • Exclusive SmartPortal services for Office Ally customers which are normally reserved for enterprise companies.
  • Saves valuable office resources compared to printing and mailing statements in-house.

Chronic Care Management

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Chronic Care Management for Medicare Fee for Service Patients

CCM Care Team enables practices to bill an average of $42.60 per patient/per month for non-face-to-face care coordination services with minimal provider effort. Monetize your less actively-seen patients. This CMS reimbursed service is an opportunity to drive revenue from your Medicare patients, not just the patients who have an office visit that month. Our experienced care managers develop individualized care plans for each patient and serve as a resource for patients between visits.

Our approach ensures quality and satisfies all of the core requirements to bill, including:

  • CMS-compliant care plan development addressing all concerns with goals and planned interventions
  • At least 20 minutes of non-face-to-face care management services per patient, per month
  • Tracking of every activity and time spent per activity
  • 24/7 patient access for addressing urgent chronic care needs

Providers have secure 24/7 web-based access to our CCM services platform ensuring full visibility of ongoing activities and care plan updates, and the ability to provide feedback and care team participation.

Take a step to help your patients better manage their chronic conditions!

Updox Direct Messaging

In the February 2018 release, Office Ally is integrating with a company, Updox, to support our Direct Messaging service. This will require action for our existing Direct Message users who want to continue that service. This includes:

  • Someone from the company completing Identity proofing.
  • Creating a new Direct Address.
  • A Monthly cost of $6.

Updox, the Leading Physician Connectivity Platform, supports the largest network for Direct secure emails with access to more than 250,000 providers. More than 70 EHR partners and HIEs for both ambulatory and acute care platforms selected Updox as their Direct provider.

Updox is a certified HISP (Health Information Systems Program) that specializes in the transfer of secure direct messaging. This allows Office Ally to be part of a direct trust that enables Office Ally users to be in contact with more providers within Updox’ public network. Also for Stage 2 Meaningful Use, health record vendors are required to certify and implement a direct service.

Direct is a technical standard for exchanging health information between health care entities (e.g. primary care physicians, specialist, hospitals, and clinical labs) in a trusted network.

In addition to meeting the requirements for Meaningful Use, Direct secure messaging can now be used to share information with any provider of care that has been approved to have a Direct address. This can include C-CDAs, progress notes, lab results, X-rays, MRI Images, and any other documents or messages.

Now that Office Ally has implemented with Updox for the Direct Service, there is a service charge of $6 a month per direct user. This is due to the cost of supporting this service and to be part of the Direct Trust platform.

At least one representative must go through an identity proofing process to validate the authenticity of the company’s direct users. Each Direct user will then define their new address with the company and sign up for the monthly service agreement.

The activation and cancellation process is all handled through the Office Ally EHR 24/7 application. Users will need access to Manage Office > User Preferences > Direct Service tab to start and cancel the service at any time.

Anyone in the company can obtain a direct address, but it is recommended that Direct is setup for providers and staff that are responsible for the sending and receiving of secure messages that may include PHI material.

You will still be able to view older messages. But until you sign up with the new process you will not be able to reply or forward those messages, as well as send new messages.


Get Pricing / Start Service

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An orange map of California that reads “Proudly Servicing The Entire California”

Our Services:

Medical Waste Disposal for biohazard waste, sharps waste, pharmaceutical waste, pathology waste and trace-chemotherapy waste.

Paper Shredding & Disposal for paper waste in file boxes or locking paper containers. Paper collections can be done during any medical waste service visit. Online waste tracking with email notifications is included.

Hazardous Waste Disposal for RCRA waste generated in a healthcare facility. Assistance with profiling and containerization is included.

Products Store where you can purchase containers and supplies. MedWaste can also automatically replace your disposable containers that we collect, so you never have to order containers again! Call for details.

Online Access & Training where you can view & print your waste tracking documentation, train & certify in OSHA and HIPPA courses, and much more!

Who We Service:

  • Acupuncturists
  • Assisted Living Facilities
  • Ambulance Services
  • Animal Shelters
  • Biotechnology Labs
  • Businesses
  • Cannabis Labs
  • Clinics
  • Cruise Ships
  • Department Stores
  • Dentists
  • Dialysis Centers
  • Doctors
  • Fire Stations
  • Home Health Care
  • Homeless Shelters
  • Hospitals
  • Hospices
  • Hotels
  • Laboratories
  • Marijuana Dispensaries
  • Microblading Salons
  • Nursing Homes
  • Permanent Makeup Studios
  • Pharmacies
  • Pharmaceutical Manufacturing
  • Police Stations
  • Prisons
  • Rehab Centers
  • Schools
  • Shopping Malls
  • Skilled Nursing Facilities
  • Surgery Centers
  • Tattoo Shops
  • Theme Parks
  • Veterinarians
  • Zoos

Service Frequencies:

  • On Call (when you request it)
  • Quarterly (every three months)
  • Monthly
  • Bi Monthly (twice a month)
  • Every Two weeks
  • Weekly
  • Twice A Week
  • Custom Scheduling Available

You can change service frequency at anytime.

Household Medicine Waste is extremely important to be properly managed for public health & safety. That's why we use every opportunity to provide healthcare professionals and the public with tools & info on how to properly manage and dispose of household medical waste

For Household Sharps Waste including needles, diabetic lancets, syringes & razors: a syringe and a two vials

For Household Medicine Waste including unused or expired prescription or over-the-counter medicines & pills: a prescription pill bottle with pills flowing out

Get a FREE sharps container today!

a 1 quart red sharps container

Complete this form to
request it!

Limit one per California household annually, to manage HOUSEHOLD SHARPS WASTE.